Island Days support
How can we help?
Answers for playing, your save, the full game and purchases are below. If you can't find what you need, email us: a person in Sydney reads every message.
Contact
- Reply within one business day
- Monday to Friday, Sydney time. English or 中文.
- Please include
- Your iPhone or iPad model, iOS version, the chapter you are on, what you did and what happened. A screenshot helps.
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Frequently asked questions
Playing
How long is a day on the island?
The game is made for 15 to 45 minutes a day: check your fields, collect, and move the story along.
When does the boat to Harbour Town sail?
Each morning's summary tells you when the boat sails. Talk to Old Hai at the pier on those days.
I can't catch a particular fish
Each of the 16 fish has its season, time of day and weather, and some only bite off the pier. Try a different time, place or weather, and keep an eye on the Collection.
Does it need an internet connection?
No. Island Days plays fully offline. You only need a connection to buy or restore the full game.
Your save
Where is my save kept?
On your device, in the game's own folder (you can see it in the Files app). It is never sent anywhere. Your device's own iCloud or computer backup may include it, like any app.
Can I move my island to a new iPhone?
Yes, by restoring your old iPhone's backup to the new one, which brings the game's folder with it. Then restore the full game purchase from the menu.
Can I play in Chinese?
Yes. Island Days is in English and Simplified Chinese; change the language in the game's settings.
Full game
What does the full game unlock?
Chapters 3 to 6, Harbour Town's shops, your own boat, fishing, the ranch and the fish pond, with a single one-time purchase. No subscription and no ads.
How do I restore the full game?
Sign in with the Apple Account you bought it with, open the menu and tap Restore Purchase. The game asks Apple to confirm your earlier purchase.
Can my family play the full game?
Yes. The full game works with Family Sharing, so people in your Apple Family Sharing group can unlock it on their own devices.
App information
- Requires
- iPhone and iPad
- Languages
- English and Simplified Chinese
- Price
- Free to start; the full game is a one-time A$4.99
- Developer
- Kun Tian, Sydney NSW
- Privacy
- Data Not Collected
Purchases and refunds
The full game is bought through the App Store with your Apple Account. Apple processes the payment and handles refunds; we never see your payment details.
- Restore: the game's menu › Restore Purchase
- Refunds: reportaproblem.apple.com
- Terms: Apple's standard licence agreement (EULA)
Still stuck? Tell us what happened.
We reply within one business day.