On the Chew support
How can we help?
Answers for conditions, tides, the species guide, your account and the community are below. If you can't find what you need, email us: a person in Sydney reads every message.
Contact
- Reply within one business day
- Monday to Friday, Sydney time. English or 中文.
- Please include
- Your iPhone model, iOS version and On the Chew version, the spot or post involved, what you did and what happened. A screenshot helps.
To report abuse quickly, use Report in the app so the post reaches our review queue.
Browse by topic
Frequently asked questions
Conditions and tides
Do I need an account?
Not to check conditions, tides or species. You only sign in, with Apple, Google or email, to post catches, drop public pins, join Team Ups or send messages.
How accurate are the tides?
Tides are calculated on your phone from constants fitted to Bureau of Meteorology and LINZ predictions and are typically within a few minutes of the official tables. They are estimates and not for navigation.
Why are times shown in a different time zone?
Conditions are always shown in the local time of the spot you are looking at, so a New Zealand port shows New Zealand time.
How do I add the tide widget?
Touch and hold your Home Screen or Lock Screen, tap Edit, then Add Widget and choose On the Chew.
Species and rules
Which state's bag limits are shown?
Sizes and limits shown are NSW rules. For other states and New Zealand, the app links straight to the official rules for that place. Rules change, so check them before you keep a fish.
How do I see marine park zones?
On the pins map, turn on marine park zones to see where you can and can't fish.
Community and messages
How do I post a catch?
Sign in, then share a catch with photos or video, the species and its size. The conditions at the time are recorded with it and the catch goes into your logbook.
How does Team Up work?
Host a meetup at a public spot with a date and a headcount, or join one. Anyone can see who's going, and the host can cancel it at any time.
How do I block someone or report a post?
Use the menu on a post, comment, profile or message to block the person or report the content. Every report is reviewed, and there is zero tolerance for abuse.
Account and privacy
How do I delete my account?
Go to Settings › Delete Account. This permanently deletes your account and everything in it, including posts, catches, pins and messages. It cannot be undone.
Can I keep my spots private?
Yes. When you drop a pin, choose private and only you can see it. Public pins are visible to the community.
I can't sign in
Check you are online and using the same method you signed up with: Apple, Google or email. For email sign-in, check your junk folder for our message. If it still fails, email us from the address on your account.
App information
- Requires
- iPhone with iOS 17 or later
- Languages
- English, Simplified Chinese and Korean
- Price
- Free, no in-app purchases
- Developer
- TECHBOOSTER PTY LIMITED, Sydney NSW
- Privacy
- Account and content you post; not used for tracking
Purchases
On the Chew is free. There is nothing to buy, no subscription and no ads.
- Delete your account any time: Settings › Delete Account
Still stuck? Tell us what happened.
We reply within one business day.