Trolley support
How can we help?
Answers for lists, sharing, receipts, iCloud and Pro are below. If you can't find what you need, email us: a person in Sydney reads every message.
Contact
- Reply within one business day
- Monday to Friday, Sydney time. English or 中文.
- Please include
- Your iPhone or iPad model, iOS version and Trolley version, what you did and what happened. A screenshot helps.
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Frequently asked questions
Lists
How does Trolley know which aisle an item is in?
It recognises common grocery names and puts them in a section. If it guesses wrong, move the item once and Trolley remembers it for next time.
How do I add a quantity?
Type it with the item: “milk x2”, “eggs 12” or “2 lemons”. Trolley splits the name from the amount.
How do I add the widget?
Touch and hold your Home Screen or Lock Screen, tap Edit, then Add Widget and choose Trolley. You can tick items off right on the widget.
Sharing
How do I share a list with my family?
Open the list, tap Share and send the invitation by Messages or any app. When they accept, you both see and edit the same list.
Do the people I share with need an account?
No. They use the Apple Account already on their iPhone or iPad. They see the list you shared, and your iCloud account name as a participant, nothing else.
How do I stop sharing?
Open the list, tap Share, then Stop Sharing. A person can also leave a shared list from their own device.
Receipts and prices
How does receipt scanning work?
Photograph the receipt after you shop. Trolley reads it on your iPhone with Apple's text recognition, matches the lines to items on your list and fills in the prices for you to check.
The photo itself is not kept or uploaded; only the prices and store you confirm are saved.
How does Trolley learn my store's route?
Choose the store before you shop. The order you tick things off becomes the route for that store, and every trip refines it.
iCloud and your data
Where are my lists kept?
On your device and, when you are signed in to iCloud, in your own private iCloud, so they appear on your iPhone and iPad. We cannot see them.
Changes aren't showing on my other device
Check these, then give it a minute:
- Both devices are signed in to the same Apple Account.
- iCloud is on for Trolley: Settings › [your name] › iCloud › See All.
- Both devices are online and Low Power Mode is off.
- Open the app on both devices; syncing happens while it is open.
How do I delete everything?
Deleting the app removes the data on that device. To remove the iCloud copy too, go to Settings › [your name] › iCloud › Manage Account Storage, choose Trolley and delete its data.
Trial and Pro
Is this a subscription?
No. The 90-day trial is a free, one-off item and Pro is a single purchase. Nothing in Trolley renews or charges you again.
What happens when the free trial ends?
You are not charged. Pro features stop until you buy Pro once. Your lists stay free either way.
How do I restore Pro on a new iPhone or iPad?
Sign in with the same Apple Account, open the Pro screen and tap Restore Purchases. Pro also restores by itself on most devices.
Can my family use Pro?
Yes. Pro works with Family Sharing, so the people in your Apple Family Sharing group get it too. Family members you share with through iCloud can join for free either way.
App information
- Requires
- iPhone and iPad with iOS / iPadOS 26 or later
- Languages
- English and Simplified Chinese
- Price
- Free, with a free 90-day Pro trial; Pro is a one-time A$0.99
- Developer
- TECHBOOSTER PTY LIMITED, Sydney NSW
- Privacy
- Data Not Collected
Purchases and refunds
The free trial and Trolley Pro are bought through the App Store with your Apple Account. Apple processes the payment and handles refunds; we never see your payment details.
- Restore: open the Pro screen and tap Restore Purchases
- Refunds: reportaproblem.apple.com
- Terms: Apple's standard licence agreement (EULA)
Still stuck? Tell us what happened.
We reply within one business day.