Trolley Pantry support
How can we help?
Answers for adding food, dates, reminders, sharing and Pro are below. If you can't find what you need, email us: a person in Sydney reads every message.
Contact
- Reply within one business day
- Monday to Friday, Sydney time. English or 中文.
- Please include
- Your iPhone or iPad model, iOS version and Trolley Pantry version, what you did and what happened. A screenshot helps.
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Frequently asked questions
Adding food
Do I need Trolley to use Pantry?
No. You can add things by hand: type, return, next. With Trolley, our free shopping list, on the same iPhone, everything you tick off is waiting to be put away when you get home.
Something went on the wrong shelf
Move it to the right shelf. Pantry remembers the change and uses it next time you buy the same thing.
How do I mark something as used or thrown out?
Tap the item and choose Used Up or Thrown Out. Changed your mind? Undo straight away. Thrown-out items count towards your food waste stats.
Dates and reminders
How does Pantry estimate a use-by date?
From typical household shelf lives for each kind of food and where you keep it. Change a date once and Pantry learns your version. Estimates are a guide, not food-safety advice: always check the package.
How do expiry reminders work? (Pro)
Turn them on in Settings and choose the day itself or one to three days before. You get at most one quiet notification a day listing what to use up.
Pantry couldn't read the date on a package
Hold the camera close to the date in good light, with the text flat and level. Dot-printed dates are the hardest; if it still fails, type the date in.
iCloud and sharing
Can the whole family share one pantry? (Pro)
Yes. Share the pantry from Settings and send the invitation. Family members join free with their own Apple Account; the shelf lives Pantry has learned stay private to you.
Where are my pantry items kept?
On your device and, when you are signed in to iCloud, in your own private iCloud, so they appear on your iPhone and iPad. We cannot see them.
Changes aren't showing on my other device
Check these, then give it a minute:
- Both devices are signed in to the same Apple Account.
- iCloud is on for Trolley Pantry: Settings › [your name] › iCloud › See All.
- Both devices are online and Low Power Mode is off.
- Open the app on both devices; syncing happens while it is open.
How do I delete everything?
Deleting the app removes the data on that device. To remove the iCloud copy too, go to Settings › [your name] › iCloud › Manage Account Storage, choose Trolley Pantry and delete its data.
Trial and Pro
Is this a subscription?
No. The 90-day trial is a free, one-off item and Pro is a single purchase. Nothing in Trolley Pantry renews or charges you again.
What happens when the free trial ends?
You are not charged. Pro features stop until you buy Pro once. Your pantry stays free either way.
How do I restore Pro on a new iPhone or iPad?
Sign in with the same Apple Account, open the Pro screen and tap Restore Purchases. Pro also restores by itself on most devices.
Can my family use Pro?
Yes. Pro works with Family Sharing, so the people in your Apple Family Sharing group get it too. Family members you share with through iCloud can join for free either way.
App information
- Requires
- iPhone and iPad with iOS / iPadOS 26 or later
- Languages
- English and Simplified Chinese
- Price
- Free, with a free 90-day Pro trial; Pro is a one-time A$2.99
- Developer
- TECHBOOSTER PTY LIMITED, Sydney NSW
- Privacy
- Data Not Collected
Purchases and refunds
The free trial and Pantry Pro are bought through the App Store with your Apple Account. Apple processes the payment and handles refunds; we never see your payment details.
- Restore: open the Pro screen and tap Restore Purchases
- Refunds: reportaproblem.apple.com
- Terms: Apple's standard licence agreement (EULA)
Still stuck? Tell us what happened.
We reply within one business day.