ReceiptsBox support
How can we help?
Answers for scanning, finding, exporting and backing up your receipts are below. If you can't find what you need, email us: a person in Sydney reads every message.
Contact
- Reply within one business day
- Monday to Friday, Sydney time. English or 中文.
- Please include
- Your iPhone or iPad model, iOS version and ReceiptsBox version (Settings › About), what you did and what happened. A screenshot helps.
Please don't send receipts with card numbers or other private details. We will ask if we need a sample.
Browse by topic
Frequently asked questions
Scanning
How do I scan a receipt?
There is a Scan Receipt button at the bottom of the screen.
- Tap Scan Receipt and hold your phone over the receipt. Add pages for a long one.
- Check the shop, date and total. Fields that were read for you are marked.
- Pick a category and tap Save.
Can I add a receipt I already photographed?
Yes. Tap Import or Add, then Photo Library or PDF or File. It is read the same way as a scan; a PDF's own text is used when it has some.
You can also share a PDF or image to ReceiptsBox from Mail, Safari or Files.
Can I add a purchase that has no receipt?
Yes. Tap Import or Add, then No Receipt – Enter by Hand. ReceiptsBox makes a summary card from what you enter, and it is exported like any other receipt.
The total or date was read wrong
Every field stays editable, so correct it before you save. You can also edit a saved receipt at any time.
For better reads, scan in good light on a dark, flat surface with the whole receipt in view.
Finding and categories
Can I search the words on a receipt?
Yes. Search looks at the shop name, your notes and the text printed on the receipt, so “drill” finds the hardware store receipt with a drill on it.
How do I change the categories?
Go to Settings › Categories to add, rename or remove a category. To move a receipt, open it, tap Edit and pick another category.
Can it remind me before a return or warranty runs out?
Yes. When you add or edit a receipt, set Return by or Warranty until, or pick a preset such as 30 days or 2 years. You get a reminder 3 days before the return window closes and 30 days before the warranty ends.
Upcoming dates also show in Coming up on the Overview.
Exporting
How do I keep track of tax-deductible receipts?
Turn on Tax deductible when you save a receipt. The GST, VAT, HST or sales tax on it is read off the receipt, and the Overview shows this tax year's deductible total.
At tax time, filter Receipts by tax year and Tax Deductible, then export a PDF, spreadsheet or ZIP for your return or your accountant.
How do I give my receipts to my accountant?
Export them as a PDF report, a spreadsheet (CSV) or a ZIP of every receipt image in folders by month. You can export everything, the receipts you are looking at, or ones you select, then send the file by email, AirDrop or Files.
CSV files open in Excel, Numbers or Google Sheets.
Can I export just one month?
Yes. Filter the list to the period or category you want, then choose Export Shown. Or tap Select, pick receipts and export those.
iCloud and your data
What happens to my receipts if I get a new iPhone?
When iCloud Backup is on (it is by default), every receipt is copied to your own iCloud after each change. On the new iPhone, sign in with the same Apple Account, open ReceiptsBox and tap Restore Receipts from iCloud in Settings.
I deleted a receipt by mistake
Go to Settings › Recently Deleted. Deleted receipts stay there for 30 days and can be recovered.
Can I turn off the iCloud backup?
Yes, in Settings › Backup. You can keep the copy already in iCloud or delete it when you turn the backup off. Your receipts then stay only on this device.
Troubleshooting
The backup says it can't find iCloud
Sign in to iCloud in the Settings app and make sure iCloud Drive is on. Your receipts will then be backed up automatically.
How do I allow the camera, photos or reminders again?
Open the Settings app, scroll to ReceiptsBox and turn on Camera or Notifications, or choose which photos it can see under Photos.
Is ReceiptsBox for business tax records?
It covers personal tax and a small side business: mark receipts tax deductible and export them by tax year. If you are a sole trader and need BAS, invoices and a vehicle logbook, have a look at TallyBox, our app for Australian small businesses; it can bring your ReceiptsBox receipts across.
App information
- Requires
- iPhone and iPad with iOS / iPadOS 26.5 or later
- Languages
- English
- Price
- A$0.99, one time. No in-app purchases
- Developer
- TECHBOOSTER PTY LIMITED, Sydney NSW
- Privacy
- Data Not Collected
Purchases and refunds
ReceiptsBox is a paid app: you pay once on the App Store and there is nothing else to buy. Apple processes the payment and handles refunds; we never see your payment details.
- Reinstall free on any device with the same Apple Account
- Refunds: reportaproblem.apple.com
- Terms: Apple's standard licence agreement (EULA)
Still stuck? Tell us what happened.
We reply within one business day.
